Customer and Franchisee Satisfaction

We believe in customer satisfaction in all we do. We’re very proud and blessed to have amazing franchisees and an excellent customer satisfaction record. In 2011, our shops had 96.1% overall satisfaction rating. Here’s how all Christian Brothers Automotive locations fared in these categories of customer ratings:

• 91% of customers said it was easy to schedule an appointment.
• 98% of customers said they were greeted in a prompt and friendly manner.
• 95% of customers said they were satisfied with the explanation of services.
• 96% of customers said the services were performed to satisfaction.
• 96% of customers said all services were performed in a timely manner.
• 96% of customers were happy with the quality of work performed.
• 99% of customers said it was a clean facility.
• 96% of customers were happy with the experience.
• 98% of customers said they would return to our facility in the future.
• 97% of customers would recommend our facility to a friend.

As a franchise company, we’re also deeply committed to franchisee satisfaction. The level of training, support and quality care we provide for franchisees is a direct reflection upon our commitment to our values. For four consecutive years, Christian Brothers Automotive has been ranked among the Top 50 franchises for franchisee satisfaction by Franchise Business Review.