What to Expect With a Courtesy Inspection
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: Sunlight can prematurely wear out your windshield wiper blades. Consider parking in the shade when you can to prolong the life of your wipers.
What's Involved In a Courtesy Inspection
During the inspection, our experienced technicians will visually inspect the following pillar systems of your vehicle:
- Instrument clusters and gauges (any lights)
- Manufacturer-scheduled maintenance items
- Drive belts
- Transmission fluid
- Brake fluid
- Coolant
- Power steering fluid
- Radiator and hoses
- Heater hoses
- Battery, battery terminals, and battery cables
- Tuning components
- Engine oil
- Under-hood leaks
- Headlights and taillights
- Wiper blades
- Washer operation
- Air filter
- Cabin air filter (if easily accessible)
- Tires
- Axle shafts, axle boots, and u-joints
- Shocks and struts
- Exhaust system
- Steering gear, power steering pump, and hoses
- Suspension components
- Brakes and rotors for normal wear
How Christian Brothers Automotive Can Help
Let us help you navigate the complexities of auto repair and maintenance. Whether you’re visiting us for an oil change or need a more in-depth repair service, our courtesy inspection is complimentary with every single visit. Our guests are informed of the repair process every step of the way with thorough and transparent explanations from our Service Team. Plus, we will never do anything to your vehicle without your consent, and we won’t recommend unnecessary service or repairs.
FAQs
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Q. "Do I get a courtesy inspection on every visit?"Yes! We give a free courtesy inspection to every visitor who wants it. You do not have to get the inspection, although we highly encourage it. This allows us to take a deeper look into your vehicle to see if there are any issues you should be concerned about.
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Q. "Do you look at all makes and models?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "How do I receive the results of the inspection?"We utilize a Digital Vehicle Inspection (DVI) system that sends you a report of what our technicians find and it contains firsthand photos of your vehicle from under the hood. We will also tell you how urgent each service/repair recommendation is that way you are not servicing anything you don't have to. Most importantly, you have the ability to approve or decline each recommended service. If you would like to learn more about how our DVI system works, click here.
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Q. "Do I have to pay for every issue discovered in my vehicle?"No, you have the ability to approve/deny any recommended services. We never will perform a service without your approval.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.