Springfield Guest Testimonials

What People Are Saying About Christian Brothers of Springfield

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  • Christian Brothers Automotive

    Excellent Service

    “I really appreciated the personal connection with the owner, and their focus on customer experience - as soon as I came in, I was offered fresh hot coffee, and the owner doesn't even drink coffee! Fast wi-fi while waiting, and fast service so I didn't wait long.”

    Charles Elliott

    Springfield, MO

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  • Christian Brothers Automotive

    Completely trust CB with all my vehicles

    “I can't tell you how much these guys have helped me this summer and fall. Every time I have a problem or need to schedule an appointment , they help me out in every situation . Always kind , caring and patient . They are determined to always get the job done right ! Christian Brothers Automotive is the best . Wouldn't take my car anywhere else .”

    Mrs. Lisa Hendricks

    Springfield, MO

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  • Christian Brothers Automotive

    Great service

    “We were very pleased with the service we received. The main office area was clean and relaxing. The staff was very polite and well dressed. The shop was very well maintained and we will definitely be returning for our routine car maintenance.”

    Brown

    Springfield, MO

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  • Christian Brothers Automotive

    “Wonderful staff that exceeded my expectations and helped me with exactly what I needed for my vehicle, and more!”

    “I have had several issues with dealership maintenance of our vehicles. Christian Brothers has excellent service and staff who were willing to make things easy on me, take care of what I needed for my car, as well as prepare me for what will be needed in the near future for maintenance. I highly recommend CBA to everyone (and have recommended), no matter the make or model of vehicle!”

    J S

    Springfield, MO

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  • Christian Brothers Automotive

    We went to Christian Brothers for a second opinion and were quite pleasantly surprised to learn

    “Recently our Toyota had a problem which the dealership diagnosed as needing a new transmission. We went to Christian Brothers for a second opinion and were quite pleasantly surprised to learn the problem was a wheel bearing gone bad. Thank you Christian Brothers. You have just added to your customer base. We appreciated your clean place of business and the friendly workers as well. We'll be back when the need arises.”

    E.M.

    Springfield, MO

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  • Christian Brothers Automotive

    Number one service center for my vehicle.

    “Very professional and courteous staff. Excellent repair done on my vehicle. Mark took the time to explain my repair options. Highly recommend without hesitation.”

    Nick

    Nixa, MO

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  • Christian Brothers Automotive

    Awesome!

    “So glad we found you guys! Our regular mechanic, at another garage, was unable to work on our van, due to being overwhelmed with work and being a very small family owned and run business. We explained to the compassionate lady who answered the phone that we were in desperate need to have our vehicle fixed as soon as possible, due to there being three of us working and only one other car. Our van was towed in at the end of a business day, was looked at the following day and repaired by early the next morning. Thank you to all who worked so hard to get us back on the road as soon as possible! You are now our first choice in automotive care - your prices seem reasonable and your service is excellent!!”

    Sean Trudell

    Springfield, MO

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  • Christian Brothers Automotive

    The best

    “Above and beyond service. Very friendly staff. You'll pay a little more but have a much greater peace of mind.”

    Dan Jones

    Springfield, MO

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  • Christian Brothers Automotive

    Very kind! Not pushy like other places!

    “Went in to get a routine oil change and everyone was very kind! Had some minor things that needed fixed but the guy ensured me that there was no pressure to do it today and it was totally my decision! Great job!”

    Bamartin

    Springfield, MO

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  • Christian Brothers Automotive

    recommended

    “Recently moved here from Wisconsin so I am new to the area. I was referred to Christian Brothers from Discount tire. I was very happy with this place so I have scheduled one of my other vehicles to go in for some service. Very clean, professional, courteous and reasonable. I would not hesitate to recommend them to my friends and family.”

    Rick

    Nixa, MO

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  • Christian Brothers Automotive

    $570

    “First I must say that they were very professional and quite curteous, which I very much appreciate. And they didn't just fix my car, they also helped me to get my car there after it overheated and broke down.”

    Ranndall Stephens

    Springfield, MO

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  • Christian Brothers Automotive

    Love this place. Great people! I was happy with the job that was done.

    “I love this place! Everyone is kind. They told me what needed to be done and they fixed it. It was a reasonable price. (Unlike the dealerships) I was more than pleased. I am grateful for my friends at church that recommended Christian Brothers and Christian Brothers, thenselves.”

    Virgie Stuart

    Republic, MO

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  • Christian Brothers Automotive

    Highly Recommend Christian Brothers

    “What a surprise to find the vehicle gear was stuck in park! I called Christian Brothers fearing the transmission needed repairs. They arranged for a tow truck, found the issue (not the tranny), obtained needed parts, completed the repair, and shuttled me to the establishment to pick up the car. This was all done in less than 24-hours. This was not my first call to Christian Brothers. I used the Better Business Bureau site and read many reviews before calling the first time. Their excellent reputation is well-earned: honest, efficient, respectful, reasonable charges, while the receptionist kept me in-the-loop. Thank you.”

    J. M. Dolan

    Springfield, MO

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  • Christian Brothers Automotive

    Radiator flush

    “Again my local Christian Brothers delivered excellent service. Ethan talks with me not at me. I appreciate there approach & manner of doing business.”

    Roger

    Springfield, MO

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  • Christian Brothers Automotive

    Your Kindness and customer service are top-notch!

    “My 90 year old mother brougHt her car in today for a brake light. The teChnician in the office fixed TWo bulbs in 10 minutes and did not even charge her! Wonderful, kind, and generous customer service! I will be recommending your business to all of my friends! Thank you!”

    JoDi Grable

    SpRingfield, MO

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  • Christian Brothers Automotive

    Excellent Customer Service

    “I am a new customer of Christian brothers and when searching for a new mechanic (hotel, vacation resort, auto dealer) I always read other customers reviews, so I in turn always leave my own review, so here we go: I had been with the same mechanic for 8 years, watched them grow and was a loyal customer, taking three automobiles to them over the years, I referred multiple friends and family but it seems the larger they grew the more out of touch they became with their customers. I constantly felt like they were pressuring me into service I did not need, it seemed like I kept having to take the car back for issues after it had just been in the garage, they were constantly hiring new people so every time I went I felt like a brand new customer, rather than a long time loyal one and the final straw was catching the service technician in a lie right in front of the owner about service he tried to pressure me into that was not necessary at that time. in hind sight I should have called him out on it, but chose not too and instead search for a new mechanic. once I have established a business relationship and feel that I am treated fairly I will remain a customer for years and refer others. so to get on with my review, I prescheduled an appointment through Christian brothers website for routine maintenance, tire balance and alignment and complete service check as we are planning a long trip and wanted to go reassured. scheduling the appointment was exceptionally easy, I immediately got a response from both Ethan and lee. they provided me with a detailed and completely accurate estimate of the service I was requesting, with the understanding that if any other service was needed it could be more. they greeted me with a pleasant good morning and their lobby is not what you might expect of an auto mechanic, it is nicely decorated with leather furniture and does not smell oily or look dirty, that set a great impression with me from the start. they drove me to work and called and emailed me of a couple of new things that needed repaired, again with a detailed estimated and word for word exactly what they were doing. i picked up my suv last Friday evening, shook hands and went on my way. now, here is the negative. it was pouring rain and thunderstorms so I did not notice the knocking and rubbing noise coming from the tires until I was on highway 60 headed home to Marshfield. the steering wheel begin vibrating quite hard and the noise continued. I drove home and parked the car for fear of damaging something, fortunately I did not have plans that required a lot of driving this past weekend so I was not terribly inconvenienced, just annoyed that i was having this issue and would have to bring the suv back in on Monday morning. I sent an email on Friday evening explaining the situation and that I was going to give them the opportunity to correct this problem. I drove in Monday morning and was in their parking lot before they opened, Ethan began to check me in and ask the issue and immediately lee came around the corner and said I just read your email and we will get this corrected and then took me to work (another perk they offer, which is very helpful) he apologized for my inconvenience and said he or Ethan would be in touch. mid morning on Monday Ethan called me and again apologized, he said this was their error in not aligning one of the tires, he said he had a stern talk with his mechanics and if I trusted them he would like to offer me a complimentary oil change on my next visit. I agreed and when I went to pick up the suv that evening, he once again came out and apologized and offered the complimentary oil change next visit and they appreciated my business. now folks that is good customer service. as a supervisor in the customer service field I know the importance of taking responsibility, not blaming the customer and finding a solution that benefits both the business and the customer, what lee did was an exceptional example of that and because of this I will continue my business relationship with Christian brothers and will recommend their service to others as well.”

    Jeremy Everett

    Marshfield, MO

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  • Christian Brothers Automotive

    Great repair service

    “Christian brothers auto is a VERY professional business. They helped me with my tacoma when others could not. I will recommend !”

    Richard g

    Springfield, MO

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