What to Expect With an Auto Repair Estimate
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: a car is comprised of around 30,000 individual components.
Why We're Different
While you may have experienced uncomfortable automotive repair shops in the past, with technicians who’ve tried to upsell you parts and service you don’t need, you can rest assured that at Christian Brothers Automotive, we’re different. We are committed to the Nice Difference®, which means we will never recommend unnecessary parts or service, and we will never do anything to your vehicle without your consent. Our team members will walk you through every diagnosis, repair, and part cost with transparent explanations as to why they’re needed. This allows you to be in control to make informed decisions about your automotive repair.
Our Repair Estimate Process
When you bring your car or truck to us for a diagnosis, our goal is the same as yours: to get you back on the road again as safely and quickly as possible. That’s why our automotive technicians are equipped with a variety of manufacturer diagnostic tools. We don’t want you to have to wait around for the right equipment before getting answers.
Once we have an understanding of what is wrong with your vehicle, we don’t leave you in the dark. Our experienced service team members will thoroughly and transparently explain the entire situation to you–from problem to price–so that you understand our service recommendation(s). At Christian Brothers Automotive, we don’t seek out the quickest or cheapest solution. We will always recommend the most thorough and safe repair options, and not just a patch job for symptoms.
If you’re having vehicle trouble, or simply need routine service, book an appointment today. We will diagnose the problem efficiently, and walk you through all of your repair options. At Christian Brothers Automotive, we will get you and your car back on the road as soon as possible. Schedule an appointment with your nearest location today.
FAQs
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Q. "How do I know I am only paying for what I need?"We utilize a Digital Vehicle Inspection (DVI) system that sends you a report of what our technicians find and it contains firsthand photos of your vehicle from under the hood. We will also tell you how urgent each service/repair recommendation is that way you are not servicing anything you don't have to. Most importantly, you have the ability to approve or decline each recommended service. If you would like to learn more about how our DVI system works, click here.
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Q. "How long will an auto repair estimate take?"Every Christian Brothers Automotive location is equipped with manufacturer diagnostics, analysis, and repair tools, which helps us avoid time-consuming steps during the process, such as taking your vehicle to other locations for testing. Our methods allow us to give you an auto repair estimate in a timely fashion.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you look at all makes and models?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.