What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Signs That You Need Suspension Repairs
- Uncomfortable Ride: Frequent bouncing or rocking
- Drifting or Pulling: Vehicle drifts during turns
- Uneven Tire Wear: Indicates misalignment due to suspension
- Nose Dives or Squats: Excessive dipping when braking or accelerating
- Fluid Leaks: Indicates damaged shock absorbers
How Often Should I Have My Suspension System Checked?
It's recommended to have your suspension checked every 50,000 miles or if you notice any of the symptoms outlined earlier, such as uneven tire wear or excessive bouncing. Routine checks can prevent minor issues from becoming major and ensure your vehicle remains safe on the road.
Can I Drive With a Damaged Suspension?
Driving with a compromised suspension isn't advisable as it can affect vehicle control and safety. Issues such as suspension sagging or improper vehicle alignment can lead to instability, especially during turns or under braking. Addressing suspension problems promptly with professional repair services can mitigate further damage and safety risks.
Choosing not to repair a damaged suspension may lead to more significant issues in long-term vehicular operation. For example, persistent misalignment or faulty suspension parts could manifest into steering difficulties and increased stopping distances, making vehicles vulnerable during emergency situations. Thus, seeking regular professional advice from trusted local experts is essential to maintain vehicular integrity.
Contact Us for Suspension Repair & Maintenance
Don't let a faulty suspension compromise your safety or comfort on the road. Our professional team is ready to ensure your vehicle runs smoothly and safely.
Call us at (972) 640-9832 or visit our service center to take the first step towards optimal vehicle performance.
FAQs
-
Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
-
Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
-
Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.